Mark Aldridge

Mark Aldridge is an experienced IT professional with a diverse background in service delivery, user experience, and project management. Currently serving as the IT Service Catalogue & User Experience Manager at Alcor Solutions, Inc., Mark previously held roles as a Transition Consultant at UBS, focusing on user transitions to Windows 10/O365 virtual desktops, and as a Customer Experience Officer at JP Morgan Chase, where Mark led CX transformation and integrated feedback systems. Mark's extensive experience spans multiple IT service delivery roles at JPMorgan Chase, managing operations for thousands of users across various trading environments. Mark's career began at the UK Ministry of Defence, progressing from a Training Instructor to roles in engineering and support at Independent Computer Maintenance Ltd., Thomson Reuters, and Chase. Mark holds an ONC in Electrical and Electronics Engineering from Bromley College of Further and Higher Education.