Franziska Grah

Franziska Grah is an experienced operations manager with a strong background in post-purchase operations and e-commerce logistics. Currently serving as the Manager of Post Purchase Operations at ALDO Group since June 2018, Franziska specializes in enhancing customer experience through inventory accuracy and operational efficiency. Previous roles include Project Manager for Omni Channel Operations and Assistant Operations Manager in E-Commerce, where Franziska drove process improvements and project initiatives. Prior to ALDO Group, Franziska held various positions in purchasing and category management at KW-Commerce GmbH and MYTOYS GROUP, alongside earlier experience in trading and sales roles. Franziska holds a Bachelor of Arts in International Management from FOM Hochschule für Oekonomoe & Management and a qualification as a Retail Management Assistant from BSZ für Wirtschaft III.