Sajin Shyamala Mohanan

Sajin Shyamala Mohanan holds an MBA from HULT International Business School and a B-Tech in Computer Science and Engineering from the University of Kerala. Currently serving as the Head of IT Customer Services at Alef Education since December 2018, Sajin oversees a team of over 200 IT professionals and manages IT operations, budgeting, strategic planning, service level management, and project deployments. Previous experience includes roles as Senior IT Customer Services Manager and IT Service Delivery Manager at Smartworld, where responsibilities encompassed IT customer service improvement, project management, and alignment with ITIL best practices. Additional positions at Smartworld, Shore Consulting Pvt. Ltd., and Wipro Ltd. featured roles in service management, design of ITSM toolsets, and system integration for various clients.