Alemba develops Alemba Service Manager, a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration.

Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user.

With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization.

Enterprise Software

IT Services

Alemba

Alemba's headquarters in Send, United Kingdom

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

The Product Management Team at Alemba is responsible for defining and driving the strategic vision of Alemba Service Manager. This team ensures that the product aligns with market needs and customer expectations by collaborating closely with stakeholders, including the sales and technical teams. They focus on features optimization, user experience, and effective go-to-market strategies, leveraging their extensive industry knowledge to enhance product offerings and drive business growth.

Product Management Team

This department provides expert guidance and solutions to clients through product and technical consultancy.

Consulting Services

The Software Development Team at Alemba is responsible for designing, developing, and maintaining the Alemba Service Manager tool. Comprised of senior software engineers and quality assurance analysts, the team focuses on creating efficient, automated workflows that enhance request fulfillment and improve overall user experience. They collaborate closely to ensure high-quality releases that align with ITIL standards and meet customer needs.

Software Development Team

The Leadership Team at Alemba drives the strategic vision and operational execution of the company, ensuring alignment between product development, service delivery, and customer satisfaction. Comprising the CEO, VP of Product, and VP of Service Delivery, this team leverages their extensive industry expertise to foster innovation in Alemba Service Manager, enhance user experience, and respond adeptly to market demands, all while maintaining the company's commitment to ITIL-aligned solutions.

Leadership Team

This department oversees project management practices, ensuring alignment and efficiency across various initiatives.

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Other teams

Product Management Team

Consulting Services

Software Development Team

Leadership Team

Project Management Office