Steve Folk is an experienced Technical Support Lead at Alertus Technologies, having progressed through various technical support roles since January 2016. In this position, Steve leads a support helpdesk, ensuring quick resolution of customer issues and providing advanced troubleshooting for complex network and application problems. Prior roles at Alertus include Technical Support Analyst III and II, where Steve focused on mentoring junior analysts and automating internal processes to enhance efficiency. Previously, Steve provided technical support at Digital Innovation and holds a Bachelor of Science in Information Technology from Towson University, along with an Applied Associate of Science in Network Technology from the Community College of Baltimore County.
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