Alfagift - Global Loyalty Indonesia
Dida Bonastia is currently a Digital Mediacare professional at Alfagift - Global Loyalty Indonesia, a position held since August 2022. Prior experience includes serving as a Contact Center Leader at PT.Visionet Data Internasional from September 2018 to July 2022, where Dida managed product knowledge and team effectiveness, reported project issues to management, and facilitated customer request approvals. Other roles at PT.Visionet Data Internasional included Tier 2 Call Center, Merchant Support, and Call Center Agent, focusing on complaint resolution and customer service. Earlier experience at Hotel Indonesia Kempinski Jakarta involved roles in the Food & Beverage Department and as a Room Service Attendant, emphasizing high-quality customer service. Dida is currently pursuing education at Universitas Terbuka since August 2021.
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Alfagift - Global Loyalty Indonesia
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GLI is an Alfamart’s subsidiary that embraces brands and partners to engage customer loyalty through dealing with data and information, formulate it into insightful marketing activations and create ultimate customer value. We also develop Alfagift, an omichannel groceries mobile application by Alfamart