Cipta Dwi Utama

Cipta Dwi Utama currently serves as the Head of Customer Care and Service Quality at PT. Sumber Alfaria Trijaya, Tbk, leading the inbound and outbound contact centers since August 2023. Previously, Cipta held various leadership roles at Allianz, including Head of Customer Relations Operations and Head of Customer Experience, overseeing multiple departments and enhancing customer contact processes. Prior experience includes a role as a Product Development Analyst at Allianz, focusing on developing insurance products, as well as experience in credit card product development and merchant relations at PT Bank Panin Tbk. Cipta holds a Master's degree in Business Management from Binus Business School and a Bachelor's degree in Computer Systems Analysis from BINUS University.