John Jones

John Jones is an IT Systems Administrator at Alford Media since August 2022, providing support for staff and equipment. Previously, John served as a Computer Technician at Micro Center from August 2016 to July 2022, diagnosing and repairing customer laptops, workstations, and server equipment, while managing multiple support tickets. Prior experience includes a role as a Marketing Assistant at CMA from October 2014 to February 2016, where responsibilities included creating publications and managing office equipment. John also worked as an AppleCare Advisor from May 2013 to August 2014, assisting customers with Apple hardware and software issues, and advanced to Tier 2 for more complex problems. Earlier experience includes technical support at Micro Center from May 2005 to May 2013, providing customer assistance and conducting educational clinics on technical subjects. John holds a High School Diploma from North Garland High School, obtained in 2003.