Ricardo Alejandro H.

Ricardo Alejandro H. is an experienced operations and account management professional with a strong background in IT support services, customer satisfaction, and sales development. Currently serving as Operations Manager at Positivo S+ Latam since March 2017, expertise includes managing IT support delivery, coordinating operations, and defining service level agreements. Previous roles include Service Delivery Manager, Regional Key Account Manager, and positions at BIS Soluciones and Amadeus IT Group, focusing on customer feedback, service delivery processes, and client acquisition. Educational qualifications include a Bachelor's degree in Marketing from Universidad del Valle de México and a Master's in Business Administration from Universidad Tecnológica Latinoamericana, where the concentration was in Business Management.