Daniel Cheng is a seasoned professional in technical support and process improvement, currently serving as a Support Engineer at Alianza since November 2025. Prior to this role, Daniel worked at Vitrifi as a Process Author, where responsibilities included coordinating with internal stakeholders to enhance processes aligned with business objectives. His experience at Webex as a Business Analyst and Technical Writer involved engaging across various levels of the organization to capture and document business requirements, as well as maintaining user guides and overseeing documentation related to platform changes. Additionally, Daniel has a background in VOIP support and technical roles at BroadSoft, and early career experience in IT support at Worth School, Can360, and the University of Brighton. Daniel holds a Bachelor of Arts in Business Information Systems from the University of Brighton.
This person is not in the org chart
This person is not in any teams
This person is not in any offices