Darlene Swartz

Darlene Swartz, PMP, currently serves as Sales Technology Manager and CRM Application Manager at Alight Solutions, where responsibilities include administering Dynamics 365 and Salesforce to enhance CRM applications for Sales and Account Management stakeholders. Darlene's previous experience at NGA Human Resources involved roles such as Dynamics 365 System Administrator, Business Analysis Consultant, and Senior Analyst, where contributions included project management, process definition, and tool development for Change Management. Darlene's career began at Convergys as a Project Communications Specialist and evolved through various managerial and analyst positions, emphasizing project compliance and performance reporting. Earlier experience includes serving as State Director and Lead Underwriter at Leader Insurance Company, overseeing underwriting teams. Darlene holds a Master's degree in Educational Ministries, a Master's Certificate in Project Management, a Bachelor's degree in French Language and Literature, and an Associate degree in Biblical Studies.