Debra Anne Thomas

Debra Anne Thomas has over 20 years of extensive experience in customer service and human resources management. Currently serving as a Customer Care Analyst at Alight Solutions since August 2015, Debra is responsible for data gathering, research, and the analysis of customer service metrics to enhance departmental operations. Prior to this, Debra held positions at Aon Hewitt as a Senior Customer Service representative, supervising and mentoring customer service teams, and at Thomas Ambulance as Owner and Human Resources Manager, overseeing recruitment, performance management, and employee relations. Debra's earlier experience includes a Customer Service Supervisor role at Burnham Services. Academically, Debra has pursued certifications and degrees in Human Resources Management and Business Administration, demonstrating a strong commitment to professional development.