Candice Chiu

Candice (Yi-Yun) Chiu is an accomplished customer care professional with extensive experience in managing customer support operations across various industries. Currently serving as Customer Care Support Senior Manager at Align Technology since October 2020, prior roles include Customer Contact Services Manager at Mercedes-Benz Taiwan, where leadership encompassed a 24/7 customer contact center, and CRM Assistant Manager at Audi Volkswagen Taiwan, where implementation of a new Group CRM system was accomplished. Earlier experience at Yahoo! involved training coordination for customer advocacy, while roles in service metrics reporting were held at CNS Network and GIGAMEDIA. Candice began a career in customer service training with Koo’s Group Telecom, contributing to foundational call center operations. Educational qualifications include a Bachelor of Arts in Public Administration from National Chengchi University.