Charlotte Wirtz

Charlotte Wirtz has extensive experience in customer service and team leadership across various industries. Currently serving as Customer Service Functional Lead at Alinta Energy since April 2018, Charlotte has also held roles such as Customer Service Manager and Retention Team Leader within the same company. Prior to this, in their tenure at HBF Health, Charlotte was a Team Leader. Additional experience includes team leadership positions at Kleenheat, and training roles at British Gas, where Charlotte developed coaching strategies and facilitated skill sessions. Previous roles in financial services include serving as a Mortgage Adviser at Capital One Home Loans and a Secured Loans Adviser at HFS Loans. Charlotte holds multiple certifications, including a Certificate IV in Training and Assessment from Pivot Institute and a Certificate in Business Management from The Open University.