Alinta Energy
Charlotte Wirtz has extensive experience in customer service and team leadership across various industries. Currently serving as Customer Service Functional Lead at Alinta Energy since April 2018, Charlotte has also held roles such as Customer Service Manager and Retention Team Leader within the same company. Prior to this, in their tenure at HBF Health, Charlotte was a Team Leader. Additional experience includes team leadership positions at Kleenheat, and training roles at British Gas, where Charlotte developed coaching strategies and facilitated skill sessions. Previous roles in financial services include serving as a Mortgage Adviser at Capital One Home Loans and a Secured Loans Adviser at HFS Loans. Charlotte holds multiple certifications, including a Certificate IV in Training and Assessment from Pivot Institute and a Certificate in Business Management from The Open University.
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Alinta Energy
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Alinta Energy is a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. We’ve been supplying energy in Australia for over 20 years. Today we’re a vertically integrated energy company, providing generation, retail and wholesale supply of gas and electricity across Australia. We also offer local customer service through our support hubs in Perth, Western Australia and Morwell in Victoria. Alinta Energy continues to support the development of renewable energy generation, with a 2025 target for 1,500MW of owned and contracted renewable energy generation nationally.