Lukasz Wiktor

Lukasz Wiktor is a seasoned professional with extensive experience in omnichannel distribution and customer experience management. Currently serving as Managing Director at Alior Bank SA since March 2025, Lukasz previously held various senior roles at mBank S.A., including Head of Omnichannel, where leadership in agile development of omnichannel platforms and customer experience management were key responsibilities. Expertise also extends to process excellence and automation, as well as contact center management, significantly improving sales and service quality. Additional roles include Chairman of the Supervisory Board at mServices, contributing to substantial revenue growth, and project management positions across esteemed organizations like GE Money Bank and Bank BPH GE Capital Group. Educational background includes studies at Gdańsk University of Technology and Uniwersytet WSB Merito Gdańsk.