Zohaib Ali

Zohaib Ali is an experienced customer service professional specializing in e-commerce, currently serving as a Senior Executive Customer Service at Alkaram Studio since August 2024, and previously held the same position at Alkaram Studio from May 2023 to March 2024, as well as at Bonanza Satrangi Pakistan from March 2019 to May 2023. Expertise includes the Intellicon Omnichannel Contact Center and Help Desk software, enabling effective management of customer inquiries across multiple channels and maintaining high levels of customer satisfaction through prompt and accurate responses. Prior experience also includes working as a Customer Relations Officer & Associate Operations and as a Customer Service Executive at The Lead Forum from March 2016 to March 2019. Educational background includes attendance at Shah Abdul Latif University, Khairpur.