Samantha Stedford Cm

Samantha Stedford has over 15 years of experience in various roles within the aviation industry. Samantha is currently the Director of Customer Experience at the Allegheny County Airport Authority, where they lead a team and utilizes data and technology to enhance the customer experience. Prior to this role, Samantha held the position of Senior Analyst, Strategic Initiatives, where they organized and tracked strategic initiatives and fostered innovation through partnerships. Samantha also served as the Manager of Business Diversity and Outreach, where they developed and implemented initiatives to promote small and disadvantaged businesses in airport contracts. Samantha has a strong background in program management, having previously managed the Disadvantaged Business Enterprise program at the Allegheny County Airport Authority. Earlier in their career, they gained experience at PSA Airlines, Inc. as an Administrative Supervisor and Customer Service Representative. With their combination of leadership, strategic thinking, and program management skills, Samantha has made significant contributions to the aviation industry.

Samantha Stedford attained a Master of Business Administration (MBA) degree with an emphasis on Human Resource Management from Robert Morris University from 2014 to 2017. Prior to that, they obtained a Bachelor's degree in Public Relations with a minor in Sociology from Penn State University, studying between 1999 and 2003.

In addition to their formal education, Samantha has also acquired several certifications. Samantha completed the Foundations in Design Thinking course from IDEO in September 2019, as well as the From Ideas to Action program from IDEO U during the same month and year. Furthermore, they became a Certified Practitioner of Human-Centered Design through the LUMA Institute in August 2019. Samantha also holds the designation of Certified Member from AAAE, which they obtained in October 2011.

In terms of additional certifications, Samantha has participated in the Customer Experience Program offered by the Customer Experience at The George Washington University School of Business. However, specific details about the month and year of completion are not provided. Samantha also completed the Insights for Innovation program from IDEO U, but again, the exact month and year are not specified.