Michael McShea is a seasoned IT professional with extensive experience in service management and telecom. As a Sr. IT Manager for Allegion since 2023, Michael leads and mentors a global team, focusing on modernizing IT Service Management practices and ensuring high-quality service delivery. Prior to Allegion, Michael spent over two decades at Cummins Inc., where roles included Global Service Owner for Telecom and Sr. Manager for IT Service Management, achieving significant improvements in ITSM processes, including a successful transition to ServiceNow that enhanced efficiency by over 35%. Michael holds an MBA in Information Technology from Western Governors University and a BA in Business from Indiana University Indianapolis.
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