Alan A.

Alan A. has extensive experience in quality assurance and customer success, currently serving as a Quality Assurance Tester for Refract, an Allego company, and a Customer Success Manager at Allego since October 2015. At Refract, Alan contributes to improving sales coaching culture through conversation intelligence technology, while at Allego, Alan supports sellers with a comprehensive sales enablement platform designed for virtual success. Previous roles include Team Lead at Teleperformance, where leadership and coaching were key responsibilities, and customer-facing positions across various companies, demonstrating strong interpersonal skills and problem-solving abilities. Alan holds a Master's Degree in Media and Journalism and a Bachelor's Degree in Politics from Newcastle University.