Emma Miller

Emma Miller has extensive experience in business analysis and change management, currently serving as a Business Analysis & Change Manager at Santander UK since February 2012. In this role, Emma oversees performance management for Fraud and Credit Card contact centres, supports project changes within Retail Contact Centres, and is responsible for detailed analysis and status reporting for a team of consultants. Prior to Santander, Emma held positions at YOMA as a Project Analyst, where client contracts and financial reports were managed, and at Alliance & Leicester in a Business Support role. Emma's educational background includes a Higher National Diploma in Hospitality Management from Henley College Coventry and secondary education at St Hildas CE High in Liverpool.