Technical Support Team

The Technical Support Team at Alliance One is responsible for ensuring the seamless operation of IT systems and infrastructure that support the company's diverse collection and contact center solutions. This cross-functional team, which includes desktop engineers, site support staff, and system administrators, works collaboratively to troubleshoot issues, maintain network stability, and provide technical assistance, ensuring optimal performance for both clients and internal teams. Their expertise helps minimize downtime and enhance overall operational efficiency in managing accounts receivable processes.