Borislav Georgiev is a KYC Agent at bunq since July 2022, with expertise in AML, KYC, EDD, and CDD processes. Responsibilities include gathering and analyzing KYC/CDD documentation, assessing risk to prevent fraud, user communication, and managing escalations from operational departments. Prior experience includes a role as a Customer Experience and Technical Support Specialist at Sky, where responsibilities encompassed service quality and proactive product promotion, as well as serving as a Sales Advisor at H&M, focusing on customer experience and team collaboration. Borislav is currently pursuing a degree in Marketing and Economics at the University of National and World Economy, having previously earned a High School Diploma in Computer Science from Maths and Science High School in Montana, Bulgaria.