Francesca Santamaria

Francesca Santamaria is a seasoned professional in the insurance and customer service sectors, currently serving as a Portfolio Underwriter at Allianz Ireland since May 2022. Previously, Francesca worked at Allianz Care as a Customer Service Representative, excelling in hospital admission coordination, customer satisfaction, and complaint management with a 97% SLA delivery quality. Francesca's experience spans various roles, including front desk positions in renowned hotels and a quality inspector for Camomilla Italia, showcasing strong interpersonal and organizational skills. Francesca holds several professional qualifications in insurance from The Insurance Institute and has advanced academic credentials in Export Management, Digital Marketing, and Oriental Languages.