Allmänna reklamationsnämnden (ARN)
Johanna Persson is currently working as a Jurist and Vägledare at Konsumentverket since August 2019. Johanna also holds a position as a Ledamot at Allmänna reklamationsnämnden since January 2021. Johanna completed their Kandidatexamen in Rättsvetenskap med inriktning affärsjuridik from Karlstad University in June 2019 and later attended Lund University from August 2021 to January 2022.
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Allmänna reklamationsnämnden (ARN)
The National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) is a public authority that functions roughly like a court. Our main task is to impartially try disputes between consumers and business operators. Claims are filed by the consumer. The Board submits recommendations on how disputes should be resolved, for example that the business operator shall repair the product. The Board's recommendations are not binding, but the majority of companies follow them. The Board does not provide advice on individual cases. If you need advice, you can turn to consumer counselling services in your municipality. A claim to the board must be made in writing and can be done through www.arn.se. It usually takes about six months from filing a claim to a decision. Filing a claim and the Boards resolution of the matter is free of charge.