Zornitsa Ivanova

Zornitsa Ivanova is a seasoned customer service professional with extensive experience in the aviation and customer support industries. Currently serving as a Senior Customer Service Representative at allnex since December 2018, Zornitsa has also worked for Primera Air, where responsibilities included addressing passenger claims and managing baggage issues in compliance with EU regulations. Prior experience includes roles as a Customer Support Representative at OSYSTEMS, focusing on client inquiries and issues, and as a System Administrator at "Knowledge and Business," involving e-commerce management. Zornitsa holds a Master's degree in Business Information Systems and a Bachelor's degree in Tourism from the University of Economics - Varna.