Amanda Kruse

Amanda Kruse is a Data Science Senior Manager at Allstate, with a career spanning from 2015 to the present, focusing on enhancing customer experience through predictive analytics and modeling. Amanda has successfully led cross-team initiatives to develop intelligent service systems and customer event-based models for identifying at-risk customers, as well as implementing real-time predictive analytics to improve customer engagement across various channels. Prior experience includes roles as Lead and Expert Data Scientist and Senior Data Scientist at Allstate, contributing to significant projects such as predictive call routing and modeling for customer retention. Amanda's research background includes a Ph.D. in High Energy Particle Physics from the University of Wisconsin-Madison, along with extensive analytic work at renowned institutions like Argonne National Laboratory and the University of Nebraska-Lincoln.