Melissa Perdue

Melissa Perdue has extensive experience at Allstate, where employment began in June 1985 and continues to the present. As a Business Process Consultant - Technician, Melissa plays a key role in the development and implementation of complex consulting projects, focusing on strategic planning and providing insights based on data analysis and benchmarking. Melissa was promoted to Sr. Business Process Consultant in the Allstate Technology & Operations (ATO) Billing Application team, and later to Lead Consultant in 2011, where the focus shifted to enhancing customer experience and addressing billing issues. Additionally, as a Sr. Marketing Analyst, Melissa serves as a System Analyst and subject matter expert for billing applications and processes, collaborating with agency services teams to inform future billing strategies.