Richard Ledwell

Richard Ledwell is an experienced Senior Vendor Manager at Allstate, where responsibilities include directing a team of six supplier managers to meet operational KPIs across eight sites and overseeing a quality management team focused on BPO quality and customer satisfaction insights. Prior to this role, Richard held various positions at Telvista, including Client Care Executive and Senior Client Services Manager, managing large teams and ensuring performance metrics were exceeded for notable clients. Earlier in Richard's career, experience as Operations Manager at Clientlogic involved coaching and performance analysis for a sizable frontline team. Richard holds a BS in Biology from the University of Tennessee, Knoxville, and has also attended East Tennessee State University and Centre College.