Susan Holman

Susan Holman, MBA, SCLA, is a Senior Manager of Customer Experience Strategy & Design at Allstate, a position they have held since 2016. Previously, they worked as Frontline Process Expert and held roles including Claim Project Manager and Senior Manager - Auto Claims Process Specialist at Allstate. Susan earned a BS in Business Management from the University of Phoenix, graduating with a 3.98 GPA, and completed their high school education at Gar-Field Senior High School. Known for strong verbal and written communication skills, they excel in analytical problem-solving and strategic planning.