Danny Lum

Danny Lum is an experienced professional with a background in customer experience and operational strategy. Currently serving as Manager of M&A Integration at Allstream, Danny has developed an operational strategy for transitioning legacy customers to growth products while maximizing margins through OPEX alignment. Previous roles at Allstream include Customer Experience Manager, where Danny led initiatives to enhance customer engagement and advocate for the customer voice, and Workforce Planning Manager, focusing on optimizing operational expenses and improving contact centre interactions. Prior to Allstream, Danny held a Senior Business Analyst position at TELUS, providing insights to enhance service delivery in B2C Wireless. Danny holds a Bachelor of Commerce degree from McGill University.