Melissa Dumont

Melissa Dumont has extensive experience in customer advocacy and sales support, with a career at Allstream beginning in November 2006. As a Senior Customer Advocacy Analyst, Melissa oversees executive complaints and conducts root cause analysis to enhance customer satisfaction while managing all CCTS complaints in Canada. Prior roles include Technical Sales Support Representative, where Melissa facilitated technical solutions for sales engineers, and National Sales Support Representative, providing daily support across Western Canada. In a leadership capacity as Acting Sales Support Team Lead - West, Melissa managed a team of six, ensuring effective communication and operations. Earlier experience includes serving as Installation Coordinator at Ray-O-Max Windows, where Melissa handled financial tasks and coordinated office events. Melissa holds a degree from DeVry Institute of Technology, completed in 2006.