Natachia L.

Customer Support Manager at Allvue Systems

Natachia L. has a diverse range of work experience spanning different roles and industries. Starting in 2007, they worked as a Customer Service Representative at American Express, providing support to corporate travel clients. Their responsibilities included assisting clients with system navigation issues and training new employees. From 2013 to 2015, they worked as a Client Service Associate at Revelex, managing key accounts and ensuring effective communication with internal and external stakeholders.

In 2015, Natachia moved on to CountWise, where they served as a Help Desk Manager. Their role involved providing technical support for systems, hardware, and software issues for well-known organizations such as Tiffany & Co and Ascena Retail. Natachia also focused on problem-solving and delivering an exceptional customer experience.

In 2019, Natachia joined AltaReturn as a Client Services Queue Owner for a short period before transitioning to Allvue Systems. At Allvue Systems, they held various roles, including Application Support Engineer I, Customer Success Manager, and currently as a Customer Support Manager. Their responsibilities include ensuring customer satisfaction and success, managing support queues, and delivering technical assistance to clients. Natachia's experience demonstrates their ability to handle multiple responsibilities, liaise with different stakeholders, and provide excellent customer service.

Natachia L. began their education at Broward College in 2017. Natachia is currently pursuing a Bachelor's degree in Business Administration and Management, with a specialization in General Management. The exact duration of their enrollment at Broward College is not provided.

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Timeline

  • Customer Support Manager

    April, 2022 - present

  • Customer Success Manager

    November, 2021

  • Application Support Engineer I

    August, 2020

  • Client Services Queue Owner

    September, 2019

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