Kim Jones is a seasoned professional in project management and a certified life coach with over 20 years of experience in the call center industry. They began their career at APAC-UPS as an Inside Sales Representative and advanced through various supervisory roles in customer service and sales. Most recently, Kim serves as a Senior Analyst in Business Fraud Transformation at Ally, managing daily operations and overseeing multiple projects. In addition to their professional experience, Kim is pursuing an Associate's degree in Accounting from Thomas Nelson Community College and furthering their education in Coaching and Counseling at Cheonggang Academy.
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