Rachelle Lyon

Rachelle Lyon has a diverse work experience spanning various industries and roles. Rachelle started their career in education, working as a Director of Bands and Orchestras in Canyons School District from 2007 to 2011. In this role, they taught various music classes, developed curriculum, and collaborated with colleagues on professional learning communities.

Rachelle then joined Jordan School District as a Marching Band Assistant Director from 2011 to 2019. In this role, they were responsible for creating and implementing competitive programs, applying adjudicator feedback to improve performance, and achieving state championship titles.

In 2016, Rachelle joined VIPKid as an English Second Language Teacher, providing online instruction to Chinese children. Rachelle integrated digital curriculum into their teaching and built strong relationships with students and parents. Rachelle also served as a Mock Class Mentor from 2017 to 2020, where they evaluated and trained teacher candidates, provided immediate feedback, and facilitated focus groups to align evaluation standards.

Most recently, Rachelle worked at Alma as a Customer Engagement Specialist from February 2020 to October 2020. Here, they managed onboarding, implementation, and change management for independent schools and charter schools. Rachelle also owned the relationship management of a diverse group of schools and acted as the first point of contact for customer inquiries.

Rachelle then transitioned into the role of a Customer Success Manager at Alma from October 2020 to April 2022. Their responsibilities included building and maintaining customer relationships with key account school districts, managing project outcomes and timelines during data migration, and setting up SFTP integration for new customers. Rachelle was later promoted to the position of Team Lead, Customer Success, where they assisted in hiring, onboarding, training, and developing the Customer Success Managers. Additionally, they played a crucial role in developing the customer journey model, refining processes, and creating playbooks.

Rachelle Lyon's work experience demonstrates their versatility, leadership skills, and ability to thrive in fast-paced and customer-oriented environments.

Rachelle Lyon completed their Bachelor of Music in Music Education at Brigham Young University from 2003 to 2007.