AlmaExperience Colombia, compañia del Grupo Almaviva, multinacional italiana con presencia estratégica en América Latina, líder en la transformación digital de los mercados de Customer Experience y Cobranza, a través de Almaviva Experience, Almawave do Brasil y AlmaExperience Colombia.

En América Latina gestiona más de 530 millones de interacciones al año, realizadas a través de soluciones innovadoras y personalizadas para más de 60 clientes de diferentes sectores, como finanzas, telecomunicaciones, servicios públicos, movilidad, automotriz, aviación, retail y comercio electrónico. AlmavivA está conectada a las transformaciones del mercado, la personalización de servicios y el universo digital, combinando inteligencia y tecnología para brindar una experiencia superior al consumidor.

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AlmavivA - AlmaExperience Colombia - Digital Absoluto

AlmaExperience Colombia

Wilffin Valdes

This department focuses on providing support and assistance to customers, ensuring satisfaction and resolving inquiries.

Customer Service

This department focuses on promoting a culture of diversity, equity, and inclusion within the organization.

Diversity, Equity, and Inclusion

This department oversees health and safety protocols and ensures compliance with operational guidelines.

Health and Safety

This department oversees the efficient execution of organizational processes and customer service operations.

Operations Management

This department focuses on developing and overseeing training programs to ensure quality standards are met.

Quality and Training

This department focuses on the growth and development of individual employees within the organization.

AlmaExperience Colombia

Org chart

Teams

Customer Service

Diversity, Equity, and Inclusion

Health and Safety

Operations Management

Quality and Training

Human Development

Offices

AlmaExperience Colombia

Org chart

Teams

Customer Service

Diversity, Equity, and Inclusion

Health and Safety

Operations Management

Quality and Training

Human Development

Offices

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