Andy Lee

Executive Chairman at Alorica

For his entire career, Andy has been guided by a single, simple principle: make the customer experience better. Fueled by entrepreneurial passion and talent, Andy built one of the first cloud-based ‘software-as-a-service’ customer contact management applications. This platform ultimately yielded the formation of Alorica in 1999, which today is one of the largest Business Process Outsourcing (BPO) providers in the world. Staying true to his roots, Andy’s belief in developing and utilizing technology to improve the customer experience has resulted in Alorica being lauded as one of the most innovative and forward-thinking companies in the industry.

Alorica is the recipient of numerous industry awards and accolades, including being named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO; 2021 Gold Stevie winner for Employer of the Year; 2021 Silver Stevie winner for Minority-Owned Business of the Year and the 2019 BPO of the Year at the CCW Excellence Awards.

Andy has served as an executive at Advanced Membrane Technology, CTX Data Services and Gateway. He holds a bachelor’s degree in business finance from the University of Southern California.

Timeline

  • Executive Chairman

    April, 2022 - present

  • Chairman & CEO