Jerome Patrick is a dedicated Technical Support Professional currently serving as a Subject Matter Expert at Alorica, where they resolve 95% of escalated tickets within SLA and maintain a customer satisfaction rating of 98%. With a background in Electrical, Electronics, and Communications Engineering from Sri Krishna Institute of Technology, Jerome has hands-on experience in technical support, including expertise in Windows, Mac OS, Citrix Virtual Apps, and AWS Desktop. They have contributed to process improvements and training initiatives that enhanced team performance, showcasing a strong commitment to turning complex technical challenges into user-friendly solutions. Jerome is actively seeking opportunities to further their skills in IT Support and cloud technologies.
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