Diego Duarte

Diego Duarte is an experienced professional in operations and performance management, currently serving as Customer Service Sr. Manager at Alpargatas S.A. since January 2021, leading the team responsible for orchestrating customer service flows. Previous roles include Global Sr. Manager of Strategic PMO & MBB and Global Program Manager for Management Systems, focusing on project management and continuous improvement. Diego is also a post-graduate professor at Universidade de Pernambuco and a Lean Six Sigma instructor at Excelência Operacional Consultoria e Treinamentos, with extensive training experience. Prior work experience includes positions at GE Renewable Energy as Lean Coordinator, and earlier roles in process engineering at Mossi Ghisolfi Group and Grupo Moura. Diego holds a Bachelor's degree in Chemical Engineering and two MBAs, with specializations in technology for business and quality management.