Fawad Shah

Fawad Shah has a diverse work experience spanning over two decades. Fawad is currently the Chief Operations Officer at Alphacomm - the profit boosting platform since January 2023. Prior to this, in 2022, they worked as the Chief of Staff & Head of Operations at elopage, where they were responsible for board/MT management and reporting, investor communication, and company OKRs & performance management.

From 2020 to 2021, Fawad Shah served as the Head of Business Improvement at Zalando SE, focusing on business analysis, financial efficiency, process optimization, operating models, and performance management.

As an independent consultant at Fawad Shah in 2019 and 2020, they worked as an Implementation Manager at Laudes Foundation (formerly C&A Foundation), supporting operating model implementation, process optimization, and change management. Fawad also worked as a consultant for Saudi Telecom (STC), providing digital transformation support to the VP Enterprise Architecture. Additionally, they were a member of the Roland Berger Expert network.

From 2018 to 2019, Shah worked at wind tre as the Head of Staff (Merger Integration and Transformation Office), where they focused on cost efficiency, process optimization, digital enablement, learning & development, culture shift & change mindset, and merger integration initiatives.

At VEON, from 2010 to 2018, Fawad Shah held various roles including Performance Transformation Director, PMO Lead/Stream Head Performance Transformation, Manager B2B Marketing/Senior Manager Marketing Operations, and Senior Analyst/Manager Postpaid Solutions. Fawad worked on cost efficiency, process optimization, target operating model implementation, strategy planning and implementation, merger integration activities, stakeholder management, product portfolio framework, customer experience journey, loyalty program development, business analysis, P&L reporting, market research, and product development.

Fawad Shah also gained experience as a Visiting Faculty Member at NUST Business School from 2012 to 2014 and as a Manager at the Australian High Commission from 2005 to 2008, where they handled program management, financial management, and general administration.

Before that, they worked as an IT Consultant, specializing in network design, implementation, and management, as well as point-of-sale solution design and implementation.

During their early career, Fawad Shah held various positions, including Console Operator/Network Support at FreeOnline/Sharinga Networks, Customer Service Representative at Sensis White Pages, and other roles involving network management, QA support, and inbound customer service.

Overall, Fawad Shah has a strong background in operations, performance management, process optimization, and strategic planning gained from their experience in various industries and roles.

Fawad Shah completed their education history as follows:

- From 2008 to 2009, they attended Alliance Manchester Business School and obtained a Master of Business degree in Global Business Analysis.

- In 2002 to 2003, they studied at RMIT University and received an Advanced Diploma of I.T. in Information Technology.

- In 1999, they attended Swinburne University of Technology and completed a Foundation degree in Engineering.

In addition to their formal education, Fawad Shah obtained various certifications from different institutions:

- In November 2019, they obtained a Six Sigma: Green Belt certification from LinkedIn.

- In October 2019, they achieved a Digital Transformation certification from LinkedIn.

- In July 2019, they obtained several certifications from IBM, including Data Science Methodology, Data Science Orientation, Open Source tools for Data Science, and Python for Applied Data Science.

- In June 2019, they earned a Business Transformation with Google Cloud certification from Coursera and an Industrial IoT on Google Cloud Platform certification, also from Coursera.

- In October 2018, they completed a Customer-Centric IT Strategy certification from Coursera.

- In the same year, they obtained certifications in Digital Business Models from Coursera.

- In August 2018, they completed a Digital Transformation certification offered by BCG and the University of Virginia through Coursera.