Mahmoud A. Bafayyad

Mahmoud A. Bafayyad has a wealth of experience in various roles and industries. Mahmoud A. is currently serving as the Head of Financial Operations at Alraedah, where they are responsible for conducting closing calculations for customer loans, managing user acceptance testing for the new financial system, and ensuring successful system migration. Prior to this, Mahmoud was the Reconciliation and Settlements Lead at geidea, where they ensured accurate and timely transaction processing and payments to customers. Mahmoud A. also served as a Projects Coordinator and Core Operation Coordinator - B2C at geidea, where they developed project plans, monitored strategic objectives, and identified areas for improvement. Before that, Mahmoud worked as a Telesales Supervisor at Contact Center Company, where they conducted performance reviews and set sales targets. Additionally, they have experience as a Call center & Social Media Specialist at flynas, where they managed inbound and outbound calls and provided solutions for customer inquiries over social channels.

Mahmoud A. Bafayyad completed their Bachelor's degree in Business Administration and Management, General from Al-Imam Muhammad Ibn Saud Islamic University. Mahmoud A. attended the university from 2013 to 2018.

In addition to their degree, Mahmoud has obtained several certifications. In December 2018, they became a Certified Digital Marketing Specialist from iTrain Malaysia. Mahmoud A. further expanded their skill set by completing the Project Management Life Cycle course from edX in April 2019. Later in November 2019, they acquired the Strategic Planning & KPi certification from Genius Making Center for Training.

Continuing their professional development, Mahmoud obtained the ITIL Foundation Level certification from AXELOS Global Best Practice in May 2021. In January 2022, they completed the Google Analytics for Beginners course offered by Google. Additionally, they gained expertise in Jira software by completing the Jira Essentials course on Udemy in June 2022.

There are two certifications, "Customer Success: How actively Engage your customer" from Udemy and "HubSpot Sales Software Certified" from HubSpot, for which the obtained month and year are not provided in the information given. Therefore, it is unknown when Mahmoud obtained these certifications.