Alshaya Group
Yara Saad is a seasoned professional in customer service and human resources management, currently serving as a Senior Manager - Customer Service at Alshaya Group since November 2011. In this role, Yara has excelled in training employees on customer service standards, coaching teams, and developing action plans to meet customer needs. Previously, Yara worked at McGill University from October 2006 to December 2010 as a Project Support, focusing on HR management for HVAC operators, including workforce planning, recruitment, and payroll management. Yara holds a degree in Human Resources Development from McGill University (2007-2009) and a Bachelor of Commerce in Marketing from Concordia University (2000-2004).
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Alshaya Group
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Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers, Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business. Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.