Michael Drew

Michael Drew is a highly experienced System QA and Testing Analyst at Altice USA, where responsibilities include identifying network outages, analyzing customer call volume, and communicating issues to functional groups and engineering teams. In addition, Drew monitors call volume, troubleshoots customer issues, and supervises a team of 12. Prior to this role, Drew served as a Senior Technical Support Representative at Cablevision, providing top-level technical support for Internet, VOIP, and television services. Drew's educational background includes studying at SUNY Polytechnic Institute from 2003 to 2005.