Sarah Kaplan

Sarah Kaplan currently serves as the Director of Online Sales & Customer Lens at Altice USA, having joined in October 2023. Prior to this role, Kaplan held various positions at AT&T from July 2018 to October 2023, including Lead Manager of eCommerce, where achievements include migrating 60,000 subscribers to fiber internet and improving customer satisfaction and conversion rates through online experience optimizations. Kaplan’s early career included roles in engineering and customer engagement at lululemon and the University of Illinois Urbana-Champaign. Education was completed at the University of Illinois Urbana-Champaign with a focus on Industrial Engineering, complemented by an experience at Universidad Pontificia Comillas.