Alexander Popov

Alexander Popov is an experienced Service Manager currently at Altium® since March 2022, specializing in Altium 365 Cloud and acting as the main escalation point for enterprise customers during complex technical issues while managing high-impact incidents involving various technical systems. Previously, Alexander worked at X5 Group as a Service Manager for a brief period, where responsibilities included monitoring Big Data service delivery and facilitating communications with users to enhance the customer service experience. Over an extensive career at Kaspersky, from July 2010 to December 2021, various roles ranged from Technical Support Engineer to Senior Problem & Incident Manager, leading major incident management processes. Earlier in Alexander's career, a position was held as a System Administrator at IMPULS, focusing on operational continuity and troubleshooting. Alexander holds a Master's degree in Organization and Management of Railroad Transportation from Moscow State University of Transport (MIIT), obtained from 2002 to 2007.