Altron Managed Solutions
Rita Sinayo Karuhije is an experienced service delivery professional currently serving as a Service Delivery Manager at Altron Managed Solutions since December 2021, where management of staff and third-party providers to achieve service levels is a primary responsibility. Prior to this role, Rita worked at Altron from November 2018 to December 2021, initially as an Account Controller, managing customer incident reports and backlog requests, and previously as an Escalations Agent, providing detailed feedback and updates on client escalations. Earlier experience includes serving as an Incident Manager at Bytes Managed Solutions from July 2017 to May 2019 and as an Agent at CCI from January 2017 to July 2017, focusing on customer service and issue resolution. Rita holds a Bachelor of Arts (Honours) in Psychology and a Bachelor’s Degree in Psychology and Communication from the University of South Africa.
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Altron Managed Solutions
Delivering innovation and technology services that make progress effortless. Why we do what we do We believe that progress is a consequence of people and business transformation which is best enabled through the seamless integration of technology. What we do We deliver innovation that matters. We make our customer’s business outcomes stick by implementing and orchestrating technology and the services needed to manage it across both the front and back-office in an effective, efficient and economical manner. How we do it We deploy and integrate best of breed technology (hardware and software) from our partner ecosystem in an agile-manner, supporting these solutions with locally-executed, highly-flexible, cost-effective, managed services wrappers. Our more than 1 200 employees operate out of more than 100 service points and 23 manned stocking locations throughout southern Africa. Our services are backed up by an evolving and extensive service footprint, supply chain, logistics and service management system supporting in excess of 1 200 000 devices in more than 46 500 locations throughout South Africa and sub-Saharan Africa. Altron MS, a person 2 person company offering business 2 business solutions.