TM

Tshegofatso Motsei

Technical Helpdesk Agent at Altron Managed Solutions

Tshegofatso Motsei is an experienced Information Technology professional with a diverse background in technical support and customer service. Currently serving as an Information Technology Consultant at Discovery Limited since January 2020, Tshegofatso also holds a position as an IT Helpdesk Agent at SITA SOC (Ltd) since February 2015, focusing on assisting government departments and SAPS with IT-related inquiries and support. Prior experience includes working at Bytes Managed Solutions, where roles ranged from Technical Helpdesk Agent to Retail ATM Helpdesk Acting Manager, emphasizing service delivery and client satisfaction. Tshegofatso has also contributed as an IT Helpdesk Officer at AVENG Manufacturing. Educational qualifications include a Diploma in Information Technology from Boston College and City Campus obtained between 2006 and 2010.

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Pretoria, South Africa

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Altron Managed Solutions

Delivering innovation and technology services that make progress effortless. Why we do what we do We believe that progress is a consequence of people and business transformation which is best enabled through the seamless integration of technology. What we do We deliver innovation that matters. We make our customer’s business outcomes stick by implementing and orchestrating technology and the services needed to manage it across both the front and back-office in an effective, efficient and economical manner. How we do it We deploy and integrate best of breed technology (hardware and software) from our partner ecosystem in an agile-manner, supporting these solutions with locally-executed, highly-flexible, cost-effective, managed services wrappers. Our more than 1 200 employees operate out of more than 100 service points and 23 manned stocking locations throughout southern Africa. Our services are backed up by an evolving and extensive service footprint, supply chain, logistics and service management system supporting in excess of 1 200 000 devices in more than 46 500 locations throughout South Africa and sub-Saharan Africa. Altron MS, a person 2 person company offering business 2 business solutions.