Matthew W

Matthew W is an experienced professional currently serving as Partnership Manager for EMEA & APAC and Voice of the Customer & Customer Experience Process Manager at Altus Group since November 2021. In this role, Matthew W established and oversees the Altus Analytics Voice of The Customer Program globally, which encompasses NPS and CSAT surveys, client complaints, feedback from frontline teams, and customer journey mapping. Prior to Altus Group, Matthew W spent over a decade at TransUnion in various roles, including Client Success Intelligence Manager and Client Project Analyst. Matthew W holds a BA (Hons) in Business from Leeds Beckett University, obtained between 2010 and 2012.