Derrick L. Smith II

Derrick L. Smith II is an experienced professional in the fields of customer success and SaaS, currently serving as an AV Expert at Alumni Ventures, CEO and Founder of Lovell Up Success Consulting, and a member of the Customer Advisory Board at Customer Success Collective. Derrick's expertise includes developing post-sales frameworks for startups and small businesses, facilitating meaningful discussions within the customer success community, and driving strategic partnerships. Previous roles include Director of Customer Success & Partnerships at Jellyfish, Senior Account Manager at MightyHive, and various positions focused on customer success and data partnerships at ownerIQ and Gamut. Derrick holds a Bachelor of Arts in Economics and a Bachelor of Science in International Finance from East Stroudsburg University of Pennsylvania, along with a Certificate in Data Analytics from Columbia Engineering.