Janis Valero

Janis Valero is an experienced professional specializing in IT service management and network operations. Currently serving as the Network Operations Center Manager at Alvaka Networks since July 2021, Janis has previously held roles such as IT Service Manager at CyberTrust IT Solutions and Service Desk Manager at I.T. Responsive, where responsibilities included managing operations, staffing, and system performance audits. In earlier positions, Janis demonstrated leadership as Customer Experience Manager at Rezilyens LLC, focusing on customer satisfaction through ITIL frameworks, and as Operations Manager at UnitedHealth Group, with expertise in service desk management and IT-enabled services. Additional experience includes the Technical Helpdesk Manager role at Xerox, where service desk functionality was enhanced, and the Service Desk Operations Manager position at Atos Information Technology, overseeing call center operations and ensuring customer satisfaction objectives were consistently met.