Eddie Saucedo, ITIL

Eddie Saucedo has more than 20 years of experience in the IT field, with a strong focus on service delivery and project management. Eddie is currently working at Alvarez Technology Group as the Service Delivery and Project Team Manager, where they are responsible for overseeing client relationships and collaborating with internal teams for new solutions and service improvements. Prior to this role, Eddie was a Key Account Manager at the same company, serving as the main point of contact for clients and gathering requirements.

Before joining Alvarez Technology Group, Eddie worked at HP Enterprise Services as the Manager for the IT Service Desk Function and Incident Management Process. In this role, they were responsible for managing the IT service desk team and ensuring efficient incident management processes. Prior to their time at HP, Eddie worked as an IT Service Management Consultant at Softworld, where they provided consulting services in the field of IT service management.

Eddie also has experience at Experis IT, where they served as a Continual Service Improvement Analyst on the British Petroleum account. In this role, they reviewed and analyzed service gaps for End-to-End Services and utilized InfoView Business Analytics and Remedy 7 to improve service delivery.

Earlier in their career, Eddie worked as a Senior IT Customer Service Consultant at Virtual - Home. In this role, they played a key role in consolidating multiple service desks into a centralized service desk for the Federal Aviation Administration. Eddie also acted as the Remedy Subject Matter Expert (SME), restructuring the IT service support organization and providing Level Three Back Office support.

Eddie started their career at Perot Systems, where they worked for 11 years and held various leadership roles. As the IT Service Desk Manager, they oversaw a large service organization that supported multiple service desks for commercial and healthcare accounts.

Overall, Eddie Saucedo has a wealth of experience in IT service delivery, project management, and customer relationship management. Their expertise in ITIL best practices and service improvement make him a valuable asset to any organization.

Eddie Saucedo, ITIL, has a diverse education history. In 1998, they attended Perot Systems and obtained a certificate in Leadership Workshops, completing the program in 2004. In 2002, Eddie attended EXIN and obtained a certificate in V2 ITIL Foundation, Service Management. Eddie furthered their ITIL knowledge in 2011 by attending Exin and obtaining a certificate in V3 ITIL Foundation, Service Management.

Eddie also received IT-related certifications from BMC Software. In 2007, they obtained a certificate in Remedy Service Desk and Change Management 7.x Administering. In 2008 to 2009, they attended BMC Software and obtained a certificate in Remedy AR System 7.x Administering Part I, II, and III.

Along with their IT certifications, Eddie acquired several other industry-related certificates. In 2011, they attended BP and earned a Verified Induction in Safety Awareness Certificate, focused on HSSE - Office Safety Framework. In the same year, they attended Olicana Enterprises Inc. and completed a PMP Exam Preparation Course, earning a certificate.

Eddie has also pursued further education in the field of Business, Management, Marketing, and Related Support Services. In 2018, they attended Vistage Business Professional Network to enhance their knowledge in these areas.

Additionally, Eddie holds an ITIL Foundation v3 certification from EXIN. The exact month and year of issuance are not specified in the provided information.

Before their professional certifications, Eddie obtained a Diploma in Computer and Information Systems from Heald Business College. The specific dates of their enrollment and graduation from Heald Business College are not provided.